Skip to main content

Webinar Trouble Shooting Tips

Thank you for attending our webinar. To ensure that your system is optimized for the best viewing experience please note the following.
You MUST have the latest version of Adobe® Flash® Player 11.8 for your browser. If not, please update your Adobe® Flash® Player.

  • To update Adobe® Flash® Player, visit http://get.adobe.com/flashplayer/otherversions/.
  • Select your operating system (Windows, Mac, Linux).
  • Select your browser (Internet Explorer, Linux, etc...).
  • Click the "Download Now" button.
  • Once the file is downloaded, run the .exe file and follow the prompts.
  • Close and reopen your browser and go to the webinar link provided in your email.

The webinar is ideally viewed on a desktop, not a mobile device. If your only option is a mobile device, please download the ClickWebinar app.
Your PC operating system needs to meet ClickWebinar's software requirements.
  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7.
  • 2GHz Pentium 4 or faster processor (or equivalent) for Windows Vista® Windows XP, Windows Vista,Windows 7 or Windows 8 (32-bit/64-bit editions with 32-bit browser).
  • 512MB of RAM (1GB recommended) for Windows XP or Windows 7; 1GB of RAM (2GB recommended) for Windows Vista or Windows 8.
  • Microsoft Internet Explorer 8, or 9 (32 bit only); Mozilla Firefox 3 or higher; Google Chrome.
  • Adobe® Flash® Player 11.8. Ports 1935, 443 and 80 need to be open.

Your Mac needs to meet ClickWebinar's software requirements.
  • 1.83GHz Intel CoreTM Duo or faster processor.
  • Mac OS X v10.4, 10.5, 10.6 (Intel) or higher.
  • 512MB of RAM (1GB recommended).
  • Mozilla Firefox 3 or higher; Apple Safari 4 or 5; Google Chrome.
  • Adobe® Flash® Player 11.8. Ports 1935, 443 and 80 need to be open.

Ideally you need 1mbps internet speed (DSL, Satellite, Fiber optic, or Cable).
  • DSL, satellite, fiber optic, or cable connections are ideal.
  • Dial up modems will not provide a strong enough or consistent connection.
  • If you are on a mobile data plan, ideally you want a 4G connection.

You do not need to install any extra software.
  • ClickWebinar is Web-based software requiring no special software.
  • You will need good internet access, Adobe® Flash® Player 11.8, and a decent computer.

To participate in the webinar, you must have registered in advance.
  • Registration instructions were included in www.modelaircraft.org, Model Aviation magazine, AMA Today, AMA Flightline, www.ModelAviation.com, and various social media outlets.
  • Registration to attend the webinar ran from September 4, 2013 to October 9, 2013.
  • If you did register, please refer to your email instructions sent on October 3 and October 9 with links to access the webinar feed.
  • If you cannot find your email or missed the registration deadline, we will post the entire webinar by October 15 at www.ModelAviation.com/october2013webinar.

If all of these troubleshooting techniques do not solve your problem, we will post the webinar on www.ModelAviation.com/october2013webinar. This will allow you to view the entire recorded presentation so you won't miss a thing. Enjoy.

Comments